Enrollment Support, Student Assistance & More

At MAI Voice, we understand how important it is for educational institutions to communicate effectively with current and prospective students. Whether you’re managing enrollment for the upcoming semester, offering support for online bookstore orders, or simply answering student questions, our higher education call center services are designed to deliver timely, accurate, and compassionate support.

We partner with colleges, universities, trade schools, and online education providers to manage incoming calls, provide support services, and enhance the student experience across every channel.

What Makes Us Different

Comprehensive Answering Services for Education

Educational institutions often juggle multiple communication demands across departments. MAI Voice supports your team by acting as an extension of your office — delivering 24/7 call routing, answering, and outbound support to keep operations running smoothly.

Our education call center services include

Enrollment Support

Inbound and outbound calls to assist students with registration for spring, summer, and fall semesters.

Outbound Campaigns

Calls to potential students and faculty for surveys, announcements, or follow-ups.

Live Answering Services

Real-time response from trained agents using custom scripts tailored to your institution.

Order & Status Inquiries

Assistance with bookstore order tracking, financial aid, enrollment status updates, and document processing.

Overflow & After-Hours Call Handling

Maintain round-the-clock availability during peak enrollment periods and semester transitions.

Multilingual Support

Language services to support a diverse student population.

How We Help Educational Institutions Succeed

We’ve built our education call center outsourcing solutions with flexibility and reliability to meet the needs of modern institutions. Our team handles a variety of tasks to support student success and improve operational efficiency.

Why schools and universities choose MAI Voice:

Higher Enrollment Conversion

Outbound calls help drive student interest to completed registration.

Improved Communication

Consistent messaging across departments, even during high call volume periods.

Custom Scripting & Workflows

Tailored messaging aligned with your academic calendar, policies, and tone of voice.

Cross-Department Support

We handle calls for admissions, student services, bookstores, tech support, and more.

Data & Reporting:

Get detailed insights into student inquiries, call volumes, and response trends.

Inbound Call Center Services for Education

Every student question matters. Whether it’s a first-time applicant calling about deadlines or a returning student wondering about class schedules, our trained agents are equipped to provide helpful, informed answers.

Common inbound call types we handle include:

Course registration inquiries
Enrollment status updates
Financial aid or tuition questions
Textbook and bookstore order tracking
Online portal technical support
General campus information requests

We manage incoming calls with care and professionalism, helping improve your institution’s customer service reputation.

Outbound Calling Campaigns for Educational Institutions

Outreach is essential for student retention and satisfaction. MAI Voice helps you stay connected through professional outbound campaigns that support growth and engagement.

Our outbound services include:

Enrollment Campaigns: Reach out to applicants and returning students to assist with registration or document submission.
Satisfaction Surveys: Conduct feedback surveys with students and professors to assess service quality.
Retention Efforts: Call students at risk of dropping out to provide reminders, encouragement, or resources.
Faculty Outreach: Make outbound calls to professors for feedback on services like textbook delivery or classroom support.
Event Reminders: Promote open houses, orientation sessions, and virtual webinars.

Tailored Support for Bookstore Operations

In addition to enrollment and student service calls, our services offer support for university bookstore operations. Our agents assist with:

Order confirmations
Shipping and delivery status
Returns and exchanges
Inventory questions
System troubleshooting

This helps reduce the burden on your internal staff while improving customer satisfaction for students and faculty alike.

Scalable Call Center Solutions for Every Campus

From small community colleges to multi-campus universities, MAI Voice can scale our education call center services to meet your needs. Our infrastructure supports institutions with thousands of students while maintaining the flexibility to provide highly personalized support.

Ready to Transform Your Student Experience?

Whether you’re seeking to increase enrollment, streamline bookstore operations, or provide better support during peak times, MAI Voice is here to help.

Partner with a leading education call center that understands the needs of students, faculty, and staff. Contact us today to learn how our education answering service can support your institution year-round.

Support Every Student with Smarter Communication

From admissions to alumni, our education-focused call center solutions keep your institution connected, responsive, and efficient. Reach out to learn how MAI can streamline communication for students, parents, and staff.

Education Call Center Services