We are here to answer your questions
Professional Customer Support, Tailored to Your Needs
outsource your customer service
Call Center Services
Our customer support team is based in the United States and is dedicated to serving your needs efficiently and effectively. We also offer Nearshore and offshore contact center services.
Inbound Services
Providing high-quality inbound call center services.
Outbound Services
A full suite of outbound call center services to help your business.
AI and Tech Services
Enhance call center performance with virtual support, automation and reliable customer experience tools.
BPO & Business Support Services
treamline operations and deliver professional outsourcing solutions for every industry.
Compliance & Quality Support Services
Compliance and Quality Support Services with call monitoring, scoring and reporting to help your business improve performance.
Disaster Relief Services
Compassionate, rapid-response call center services designed to support communities and agencies through every phase of disaster relief.
Dispatch Services
On-demand dispatch services designed to streamline scheduling, routing, and customer support for service teams of any size.
Omni Channel Support Services
Seamless customer touchpoints that deliver consistent, responsive support across every channel.
Order Taking & Billing Services
Accurate and dependable order taking and billing services that enhance customer communication and support.
MAI Voice
Empowering your business with dedicated call center support solutions designed to meet the highest standards in customer care.
500
+
Employees
Number of Employees
1000000
+
Inbound Calls
Calls Recieved in a Year
795000
+
Outbound Calls
Calls Made in a Year
3
Offices
Number of Offices
Successful projects
Our Call Center Services Case Studies
MAI Voice designed and implemented a tailored customer support program for a prominent technology agency responsible for managing state-level licensing across various products. Our solution delivered expert contact support, effectively handling unpredictable volume fluctuations while consistently meeting stringent SLAs.
MAI Voice partnered with a major beverage manufacturer to create a comprehensive dispatch program aimed at providing troubleshooting, service scheduling, and equipment refreshes for internal subscription customers. The technology behind this solution was designed and developed by a subsidiary of MAI Voice.
One of our client's major customer relationships was at risk due to vendor performance issues and mounting customer complaints. With one final chance to resolve the situation, the client turned to MAI Voice for our exceptional quality scores. Our dedicated team swiftly took over all call volume, achieving 100% quality scores and zero customer complaints, successfully restoring the client relationship and completing additional projects to the same high standard.
A pharmacy specializing in direct-to-customer prescription shipping partnered with MAI Voice to expand by working with insurance companies to transition high-utilizers to a ship-to-home service. Thanks to exceptional customer satisfaction scores, the company has increased profit margins and secured partnerships with multiple insurance providers, including a national company, leading to significant business growth.
A professional fundraising company partnered with MAI Voice to raise funds for political, non-profit, and other groups. Leveraging our work-at-home model, we quickly increased headcount where other vendors struggled, and our extensive on-the-job training helped agents overcome learning curves swiftly. As a result, the company met its quarterly targets, exceeded performance standards, and strengthened its relationship with key fundraising partners.
Latest in Customer Service
- January 12, 2026
- AI and Tech,Call Center,Inbound Call Center,Omni Channel Support,Outbound Call Center
How to Choose the Right Contact Center
Choosing the right contact center is not just a procurement decision. It is a customer experience decision that directly impacts your brand, your team, and…
- January 8, 2026
- BPO & Business Support,Call Center,Compliance & Quality Support,Inbound Call Center,Outbound Call Center
What Contact Center Metrics Should You Be…
Running a successful contact center requires more than answering calls quickly. It requires a clear understanding of how your operation performs, how your agents are…
Nationwide Onshore Workforce
Agents In Every U.S. State
What This Means?
Your customers expect familiarity and clarity, especially when they call for help. Our distributed workforce allows us to match your customers with agents who understand regional expectations and communicate in a way that feels natural and reassuring.
How We Deliver It
We operate with agents located across the continental United States, supported by standardized training, quality monitoring, and brand aligned workflows. Even when teams work remotely, every interaction follows your guidelines so the experience feels consistent and professional.
Onshore Coverage
Agents available in every continental U.S. state, supporting customers nationwide.
Local Sounding Teams
Regional familiarity and accents that help customers feel understood.
Brand Aligned Training
Every agent is trained on your scripts, tone, and service expectations.
Scalable by Design
Easily handle growth, seasonal volume, or new markets without disruption.