How Natural Language Processing Strengthens Contact Center Performance
The rise of Natural Language Processing (NPL) is reshaping how contact centers operate. For many organizations, it is helping teams [...]
Call Support for Medical Practices
The Phone Starts the Day Before the Patients Do Before the first clipboard gets handed out or the EMR is [...]
Why Your Business Can’t Afford to Miss a Call
Every missed call is a missed opportunity. Whether it’s a new customer, an existing client with a time-sensitive issue, or [...]
Call Centers Are Evolving: The Rise of Omnichannel Support
Traditional call centers used to revolve around one thing: the phone. If a customer had a question, concern, or service [...]