How to Choose the Right Contact Center
Choosing the right contact center is not just a procurement decision. It is a customer experience decision that directly impacts [...]
Is Social Media Synonymous with Customer Support?
Social platforms have become one of the most visible places where customers speak to brands. People ask questions, share experiences [...]
How Natural Language Processing Strengthens Contact Center Performance
The rise of Natural Language Processing (NPL) is reshaping how contact centers operate. For many organizations, it is helping teams [...]
Call Centers Are Evolving: The Rise of Omnichannel Support
Traditional call centers used to revolve around one thing: the phone. If a customer had a question, concern, or service [...]