How to Choose the Right Contact Center
Choosing the right contact center is not just a procurement decision. It is a customer experience decision that directly impacts [...]
What Contact Center Metrics Should You Be Tracking
Running a successful contact center requires more than answering calls quickly. It requires a clear understanding of how your operation [...]
Is Social Media Synonymous with Customer Support?
Social platforms have become one of the most visible places where customers speak to brands. People ask questions, share experiences [...]
How Call Tracking Connects Marketing And Customer Service
Marketing and customer service are often treated as separate functions with different goals. Marketing focuses on attracting new customers. Customer [...]
Maximizing Agent Productivity in the Contact Center
Every contact center works under pressure to protect the customer experience and your brand reputation. Many organizations still treat contact [...]
How Natural Language Processing Strengthens Contact Center Performance
The rise of Natural Language Processing (NPL) is reshaping how contact centers operate. For many organizations, it is helping teams [...]
Signs It’s Time to Partner with an Inbound/Outbound Services Provider
Running a growing business presents challenges, from keeping up with new leads to handling increased call volumes. Many companies reach [...]
Summer Staffing Solutions
When the Volume Outpaces the Rhythm By the time your team finds its rhythm, the summer shift begins. Volume picks [...]
Call Support for Medical Practices
The Phone Starts the Day Before the Patients Do Before the first clipboard gets handed out or the EMR is [...]
Why Your Business Can’t Afford to Miss a Call
Every missed call is a missed opportunity. Whether it’s a new customer, an existing client with a time-sensitive issue, or [...]