How to Choose the Right Contact Center
Choosing the right contact center is not just a procurement decision. It is a customer experience decision that directly impacts [...]
Is Social Media Synonymous with Customer Support?
Social platforms have become one of the most visible places where customers speak to brands. People ask questions, share experiences [...]
How Call Tracking Connects Marketing And Customer Service
Marketing and customer service are often treated as separate functions with different goals. Marketing focuses on attracting new customers. Customer [...]
How Natural Language Processing Strengthens Contact Center Performance
The rise of Natural Language Processing (NPL) is reshaping how contact centers operate. For many organizations, it is helping teams [...]
Top 5 Reasons Companies Should Outsource Their Call Center to MAI Voice
In today’s fast-paced business environment, exceptional customer service is essential for building loyalty and maintaining a competitive edge. While many [...]