MAI Voice - Our History
MAI Voice has a rich and storied history, built on decades of expertise in the world of marketing, branding, and customer engagement. With over 40 years of experience, our company has evolved to become a leader in the call center industry, offering top-tier customer support solutions to a wide array of businesses and industries. As we’ve grown and adapted, our commitment to service excellence has remained unwavering, and today, MAI Voice stands as a trusted partner for disaster relief services, omni-channel support, and a wide range of call center solutions.
The Early Days: Marketing and Branding Roots
MAI originally made its mark in the world of marketing and branding, working with major brands to create impactful programs and campaigns that resonated with consumers. During this time, the company developed a reputation for innovation and creativity, building strong relationships with clients and delivering results that exceeded expectations.
As the business expanded, MAI recognized a growing need for support services to complement the brands and programs it created. This insight led to the development of a dedicated support center branch, designed to provide customer service and engagement solutions that extended the brand experience beyond marketing campaigns. Over time, this support arm of the business became integral to MAI’s service offerings, allowing the company to provide end-to-end solutions for its clients.
A New Chapter: MAI Voice is Born
In 2020, a pivotal moment in our company’s history occurred when MAI was acquired. As part of this transition, the MAI Voice division was spun off into its own company, with a dedicated management team focused on driving its future growth and success. This strategic move allowed MAI Voice to sharpen its focus on providing high-quality, specialized call center services while maintaining the legacy of excellence that had been built over the previous decades.
With a renewed vision and a clear growth strategy, MAI Voice quickly positioned itself as a key player in the customer support industry, offering services across a variety of sectors, including disaster relief, inbound and outbound services, and omni-channel communication.
Strategic Growth Through Acquisition
In 2021, as one pillar of our growth strategy, MAI Voice began acquiring complementary call center businesses, adding their talent, expertise, and leadership to our growing team. These acquisitions have allowed us to expand our service offerings and strengthen our position in the marketplace.
Key acquisitions include:
- WASI: A well-established call center known for its specialized customer service solutions.
- GCO Services Inc.: A company that brought a wealth of experience in specific niche markets.
- Quality Voices: A call center that was renowned for its quality driven voice services and customer care.
With these additions, MAI Voice has been able to leverage the strengths of each company, building a team of highly skilled professionals and expanding our capabilities to better serve our clients. The integration of these businesses has been a key factor in our continued success, allowing us to offer scalable, flexible solutions that meet the unique needs of every client.
Looking to the Future
Today, MAI Voice is a leader in the call center industry, known for delivering exceptional service and support to a wide range of businesses, from private enterprises to public agencies. Our distributed team, with offices across the United States and a robust remote workforce, allows us to provide reliable, scalable support solutions for clients nationwide.
As we move forward, our focus remains on innovation, customer service excellence, and strategic growth. We continue to explore new opportunities, invest in cutting-edge technologies, and expand our service offerings to ensure that we remain at the forefront of the industry. Our commitment to our clients and our dedication to delivering the best possible outcomes for their businesses remain at the heart of everything we do.
