MAI Voice's Case Studies
Our case studies set us apart from other call centers. We’ve helped organizations like yours improve customer satisfaction, make things more efficient, helped boost brand reputations, and so much more.
MAI Voice partnered with an ecommerce brand to deliver reliable BPO support that aligned with internal workflows and brand standards. Our team handled customer inquiries and order related support with speed and accuracy, helping the client improve response times, reduce operational strain, and maintain a consistent experience for every shopper.
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MAI Voice supported a national food brand with outbound call services designed to extend their internal team and protect brand standards. Our representatives managed customer outreach with consistency and care, helping improve engagement, support campaign goals, and ensure every interaction reflected the brand’s voice and values.
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MAI Voice supported a government agency with dependable inbound customer support, ensuring constituents received timely, consistent assistance. Acting as an extension of internal staff, our team helped manage call volume while maintaining service standards and public trust.Click Here for More Details
MAI Voice partnered with a luxury resort’s property management team to support outbound outreach during the off season. Our team generated pre qualified corporate leads, helping expand awareness and strengthen the sales pipeline while acting as an extension of in house staff.Click Here for More Details
MAI Voice provided healthcare outbound services to support timely patient outreach and follow up. Our team worked as an extension of the client’s staff, ensuring calls were handled with professionalism, accuracy, and respect for patient experience.
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MAI Voice supported a business direct mail campaign with timely outbound follow up, helping convert mailed outreach into live conversations. Our team acted as an extension of the client’s staff, ensuring leads were handled professionally, consistently, and with clear next steps.
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MAI Voice integrated with a national flooring distributor to support a high volume distribution center environment where accuracy, speed, and professionalism directly impact customer satisfaction. Our team acted as an extension of the client’s internal staff by handling inbound customer inquiries, order updates, and issue resolution while following established workflows and service standards. The result was improved call handling consistency, reduced operational strain on internal teams, and a more reliable customer experience during peak demand periods.Click Here for More Details
MAI Voice partnered with a community non-profit to design and execute an unbiased telephone survey that measured local awareness and perceptions of a sensitive topic using rigorous sampling and calling practices. MAI Voice managed the entire process from procuring a representative calling list and staffing skilled interviewers to rotating calls across time periods and completing 400 interviews to achieve high-quality, statistically sound insights. The results delivered accurate data that directly informed the client’s advertising strategy while protecting respondent integrity and reinforcing the non-profit’s mission.
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MAI Voice partnered with a growing food brand to provide consistent, brand aligned customer support across inbound channels as order volume increased. Our team was trained on product details, fulfillment workflows, and brand voice so every interaction felt like an extension of the client’s internal support team. The program improved response times, protected brand reputation, and delivered a dependable customer experience during periods of rapid growth.Click Here for More Details
MAI Voice designed and implemented a tailored customer support program for a prominent technology agency responsible for managing state-level licensing across various products. Our solution delivered expert contact support, effectively handling unpredictable volume fluctuations while consistently meeting stringent SLAs.
MAI Voice partnered with a major beverage manufacturer to create a comprehensive dispatch program aimed at providing troubleshooting, service scheduling, and equipment refreshes for internal subscription customers. The technology behind this solution was designed and developed by a subsidiary of MAI Voice.
One of our client's major customer relationships was at risk due to vendor performance issues and mounting customer complaints. With one final chance to resolve the situation, the client turned to MAI Voice for our exceptional quality scores. Our dedicated team swiftly took over all call volume, achieving 100% quality scores and zero customer complaints, successfully restoring the client relationship and completing additional projects to the same high standard.
A pharmacy specializing in direct-to-customer prescription shipping partnered with MAI Voice to expand by working with insurance companies to transition high-utilizers to a ship-to-home service. Thanks to exceptional customer satisfaction scores, the company has increased profit margins and secured partnerships with multiple insurance providers, including a national company, leading to significant business growth.
A professional fundraising company partnered with MAI Voice to raise funds for political, non-profit, and other groups. Leveraging our work-at-home model, we quickly increased headcount where other vendors struggled, and our extensive on-the-job training helped agents overcome learning curves swiftly. As a result, the company met its quarterly targets, exceeded performance standards, and strengthened its relationship with key fundraising partners.
