MAI Voice's Case Studies
Our case studies set us apart from other call centers. We’ve helped organizations like yours improve customer satisfaction, make things more efficient, helped boost brand reputations, and so much more.
MAI Voice designed and implemented a tailored customer support program for a prominent technology agency responsible for managing state-level licensing across various products. Our solution delivered expert contact support, effectively handling unpredictable volume fluctuations while consistently meeting stringent SLAs.
MAI Voice partnered with a major beverage manufacturer to create a comprehensive dispatch program aimed at providing troubleshooting, service scheduling, and equipment refreshes for internal subscription customers. The technology behind this solution was designed and developed by a subsidiary of MAI Voice.
One of our client's major customer relationships was at risk due to vendor performance issues and mounting customer complaints. With one final chance to resolve the situation, the client turned to MAI Voice for our exceptional quality scores. Our dedicated team swiftly took over all call volume, achieving 100% quality scores and zero customer complaints, successfully restoring the client relationship and completing additional projects to the same high standard.
A pharmacy specializing in direct-to-customer prescription shipping partnered with MAI Voice to expand by working with insurance companies to transition high-utilizers to a ship-to-home service. Thanks to exceptional customer satisfaction scores, the company has increased profit margins and secured partnerships with multiple insurance providers, including a national company, leading to significant business growth.
A professional fundraising company partnered with MAI Voice to raise funds for political, non-profit, and other groups. Leveraging our work-at-home model, we quickly increased headcount where other vendors struggled, and our extensive on-the-job training helped agents overcome learning curves swiftly. As a result, the company met its quarterly targets, exceeded performance standards, and strengthened its relationship with key fundraising partners.
