Comprehensive Pharmaceutical Support
MAI Voice provides end-to-end pharmaceutical support services, helping pharmacies and healthcare providers manage the critical task of fulfilling and delivering prescriptions. Our dedicated call center agents are trained to handle patient inquiries, manage prescription orders, and ensure timely deliveries. We understand the importance of accuracy and reliability in the pharmaceutical industry, and we work diligently to maintain compliance with healthcare regulations while delivering top-tier customer service.
What Makes Us Different
Our Capabilities Tailored to You
Our inbound and outbound call center capabilities ensure your pharmaceutical business never misses an opportunity to engage with customers, no matter the time or season.
Pharmaceutical Experience
Real-time response from trained agents using custom scripts tailored to your business.
Prescription Order Management
We handle the entire lifecycle of prescription orders, from receiving orders to verifying patient information, coordinating with healthcare providers, and processing deliveries.
Refill Reminders and Renewals
Our agents proactively remind patients when it’s time to refill their prescriptions and help facilitate renewals, ensuring they never miss a dose.
Patient Assistance
We provide clear, empathetic support for patients who have questions about their medications, dosage instructions, or delivery timelines. Our goal is to enhance patient experience and improve adherence to prescribed treatments.
Insurance and Payment Support
MAI Voice assists patients with navigating insurance coverage, payment processing, and understanding the costs associated with their prescriptions.
Bilingual Representatives
Language services to support a diverse customer base.
Data Driven Insights
Get detailed insights into customer inquiries, call volumes, and response trends.
Multi Channel Support
We offer multi-channel support so your customers can reach us through their preferred method.
Delivery and Order Management
Ensuring that prescriptions are delivered accurately and on time is critical to patient health and satisfaction. At MAI Voice, we specialize in delivery and order management services for pharmacies and healthcare providers. Our team manages logistics, tracking, and order updates to ensure patients receive their medications when they need them.
Our delivery and order management services include:
- Order Tracking and Updates: We provide real-time tracking for prescription deliveries, ensuring patients are informed about the status of their orders every step of the way.
- Delivery Scheduling: For patients who require recurring medication deliveries, we help schedule regular shipments to ensure continuous access to medications.
- Shipping Coordination: Our team works with multiple delivery partners to coordinate timely, secure delivery of prescriptions, minimizing delays and ensuring compliance with industry regulations.
Specialized Licensed Teams
In the healthcare and pharmaceutical industries, compliance and expertise are critical. MAI Voice provides access to specialized, licensed teams who are trained to handle sensitive healthcare information, adhere to HIPAA regulations, and provide professional support for complex medical inquiries. Our agents undergo rigorous training to stay current on healthcare protocols, ensuring they are equipped to manage even the most specialized pharmaceutical programs.
Manage Sensitive Health Information
We adhere to strict privacy and security standards, ensuring that all patient information is handled confidentially and in compliance with healthcare regulations.
Provide Licensed Support
Our teams include licensed professionals who are trained to provide advice and support within the scope of their expertise, ensuring patients receive accurate and reliable information about their prescriptions and healthcare programs.
Navigate Complex Healthcare Systems
We assist patients in understanding their healthcare benefits, coordinating with insurance providers, and addressing any issues related to coverage, payments, or medication availability.
Custom Complex Programs for the Health Industry
At MAI Voice, we recognize that no two healthcare programs are alike. That’s why we offer custom, complex programs tailored to meet the specific needs of your organization. Whether you’re managing a large-scale pharmaceutical program, a specialized healthcare initiative, or a custom patient support system, we work closely with you to design a solution that fits your requirements.
Our custom healthcare programs include:
- Chronic Disease Management: We provide support for patients managing chronic conditions, offering medication reminders, educational resources, and assistance with prescription management to improve patient outcomes.
- Pharmaceutical Trials and Support: For pharmaceutical companies conducting trials or managing new drug releases, MAI Voice provides patient outreach, data collection, and ongoing support throughout the trial period.
- Custom Reporting and Analytics: We offer custom reporting solutions that track key performance indicators (KPIs) such as patient satisfaction, order accuracy, and delivery timelines. These insights help you optimize your healthcare program and improve patient outcomes.
- Healthcare Program Outreach: We assist healthcare providers with patient engagement efforts, including outreach campaigns to promote new healthcare programs, enrollment initiatives, and education about available services.
Our custom programs are designed to scale with your organization and meet the specific needs of your patient population, ensuring that your healthcare initiatives run smoothly and efficiently.
Why Choose MAI Voice?
- Industry Expertise: Our agents are trained in healthcare industry standards, ensuring every interaction is handled with the highest level of professionalism and care.
- Compliance-Focused: We prioritize compliance with all healthcare regulations, including HIPAA, ensuring that patient information is protected and handled responsibly.
- Trained Professionals: Our agents are experienced, well-trained, and dedicated to providing high-quality service in every customer interaction.
- Custom Solutions: MAI Voice specializes in building custom healthcare solutions that align with your organization’s needs and goals, providing tailored support for even the most complex programs.
- Scalability: Whether you’re a small pharmacy or a large healthcare provider, our services are designed to scale with your business, ensuring that we can support your growth and evolving needs.
- Advanced Technology: We leverage the latest technology to streamline pharmaceutical support, order management, and delivery tracking, ensuring your patients receive timely, accurate care.
Partner with MAI Voice