Professional Ticketing & Patron Support for Performing Arts Organizations
In the world of live entertainment, first impressions begin with the ticketing experience. At MAI Voice, we specialize in call center services for Broadway productions, regional theatres, and performance venues nationwide. Whether it’s handling ticket sales, managing subscriptions, or promoting upcoming shows, our experienced agents ensure every interaction reflects the magic and professionalism of your brand.
We help performing arts organizations stay connected to patrons, streamline box office operations, and maximize ticket revenue — all while delivering exceptional customer service.
Full-Service Theatre Call Center Solutions
MAI Voice is more than just an answering service. We provide a fully integrated call center experience, helping theatres and performing arts organizations enhance operations, reduce missed ticket sales, and deliver personalized support to every patron.
Our Broadway and theatre call center services include:
- Inbound Ticket Sales: Real-time assistance with ticket purchases, seating questions, and special requests.
- Subscription Management: Help patrons subscribe, renew, or modify season ticket packages.
- Show Promotion Campaigns: Outbound calls to past attendees promoting new productions or seasonal events.
- Customer Service Support: Resolve inquiries related to showtimes, cancellations, refunds, or accessibility.
- Donation Campaigns: Handle inbound and outbound donation calls for fundraising or membership drives.
- Post-Show Surveys: Collect feedback from attendees to enhance the audience experience.
- Event Reminder Calls: Ensure high attendance rates with reminders for upcoming shows and special performances.
Ticket Sales That Feel Personal
Live entertainment is a personal experience, and buying a ticket should feel the same. Our agents are trained to understand the nuances of performance venues — from seating charts and pricing tiers to show themes and special promotions.
Inbound call support includes:
- Single ticket purchases
- Group ticket bookings
- VIP and season passholder assistance
- Accessible seating inquiries
- Will-call and box office coordination
- Credit card payments and receipt confirmation
We act as an extension of your box office, offering knowledgeable, friendly, and efficient service that patrons trust.
Outbound Promotions to Fill More Seats
Maintaining attendance is key to the success of any theatre production. MAI Voice supports promotional campaigns designed to re-engage past attendees, promote upcoming shows, and increase renewals.
Our outbound call services for theatres include:
- Show Announcements: Alert past patrons when new shows or events are added to your schedule.
- Subscription Renewals: Personally contact season ticket holders before their plans expire.
- Upsell Campaigns: Encourage ticket buyers to upgrade to premium seating or add merchandise.
- Fundraising Calls: Reach out to donors and members to support your mission or capital campaigns.
- Surveys & Feedback: Collect valuable insights to improve performance experiences and service.
Our agents follow customized scripts tailored to your venue’s brand voice, offering personalized, engaging conversations that help increase conversions and loyalty.
Support for Broadway Tours and Traveling Productions
MAI Voice supports more than just local venues — we also assist Broadway productions and national tours that need centralized customer support across multiple cities. Our flexible infrastructure allows us to handle ticketing, inquiries, and outreach for multi-market shows, adapting to each city’s theatre, timeline, and ticketing system.
Benefits for Broadway productions and touring companies:
- Consistent messaging and experience across markets
- Centralized customer service and reporting
- Seamless integration with ticketing platforms
- Rapid onboarding and training for show-specific details
Why Performing Arts Organizations Choose MAI Voice
We understand the unique challenges of the live entertainment industry — fluctuating ticket demand, tight timelines, and the need for consistent audience engagement. MAI Voice offers flexible, high-quality solutions that help venues and producers manage communication and enhance the overall theatre-going experience.
What sets us apart:
- Arts Industry Experience: Our agents are familiar with box office workflows, season planning, and donor engagement.
- Live Answering by Trained Staff: Every call is answered by someone who understands the importance of patron experience.
- Custom Integration: We work with your ticketing and CRM systems to deliver a seamless experience for your audience.
- Multilingual Support: Ensure accessibility and comfort for a broader audience base.
- Scalable Solutions: Whether you’re a single-stage venue or a national production, our team can match your capacity needs.
A Better Patron Experience Begins with MAI Voice
When someone calls your theatre, they’re doing more than just asking a question — they’re forming an impression. At MAI Voice, we ensure that every phone interaction is handled with the same care and enthusiasm that goes into each performance.
Let us support your box office, your subscribers, and your mission.
Contact MAI Voice today to learn more about our Broadway and theatre call center services — and how we can help bring your audience closer to the stage.