Enrollment Support, Student Assistance & More
At MAI Voice, we understand how important it is for educational institutions to communicate effectively with current and prospective students. Whether you’re managing enrollment for the upcoming semester, offering support for online bookstore orders, or simply answering student questions, our higher education call center services are designed to deliver timely, accurate, and compassionate support.
We partner with colleges, universities, trade schools, and online education providers to manage incoming calls, provide support services, and enhance the student experience across every channel.
Comprehensive Answering Services for Education
Educational institutions often juggle multiple communication demands across departments. MAI Voice supports your team by acting as an extension of your office — delivering 24/7 call routing, answering, and outbound support to keep operations running smoothly.
Our education call center services include:
- Enrollment Support: Inbound and outbound calls to assist students with registration for spring, summer, and fall semesters.
- Order & Status Inquiries: Assistance with bookstore order tracking, financial aid, enrollment status updates, and document processing.
- Live Answering Services: Real-time response from trained agents using custom scripts tailored to your institution.
- Outbound Campaigns: Calls to potential students and faculty for surveys, announcements, or follow-ups.
- Multilingual Support: Language services to support a diverse student population.
- Overflow & After-Hours Call Handling: Maintain round-the-clock availability during peak enrollment periods and semester transitions.
How We Help Educational Institutions Succeed
We’ve built our education call center outsourcing solutions with flexibility and reliability to meet the needs of modern institutions. Our team handles a variety of tasks to support student success and improve operational efficiency.
Why schools and universities choose MAI Voice:
- Higher Enrollment Conversion: Outbound calls help drive student interest to completed registration.
- Improved Communication: Consistent messaging across departments, even during high call volume periods.
- Custom Scripting & Workflows: Tailored messaging aligned with your academic calendar, policies, and tone of voice.
- Cross-Department Support: We handle calls for admissions, student services, bookstores, tech support, and more.
- Data & Reporting: Get detailed insights into student inquiries, call volumes, and response trends.
Inbound Call Center Services for Education
Every student question matters. Whether it’s a first-time applicant calling about deadlines or a returning student wondering about class schedules, our trained agents are equipped to provide helpful, informed answers.
Common inbound call types we handle include:
- Course registration inquiries
- Enrollment status updates
- Financial aid or tuition questions
- Textbook and bookstore order tracking
- Online portal technical support
- General campus information requests
We manage incoming calls with care and professionalism, helping improve your institution’s customer service reputation.
Outbound Calling Campaigns for Educational Institutions
Outreach is essential for student retention and satisfaction. MAI Voice helps you stay connected through professional outbound campaigns that support growth and engagement.
Our outbound services include:
- Enrollment Campaigns: Reach out to applicants and returning students to assist with registration or document submission.
- Satisfaction Surveys: Conduct feedback surveys with students and professors to assess service quality.
- Retention Efforts: Call students at risk of dropping out to provide reminders, encouragement, or resources.
- Faculty Outreach: Make outbound calls to professors for feedback on services like textbook delivery or classroom support.
- Event Reminders: Promote open houses, orientation sessions, and virtual webinars.
Tailored Support for Bookstore Operations
In addition to enrollment and student service calls, our services offer support for university bookstore operations. Our agents assist with:
- Order confirmations
- Shipping and delivery status
- Returns and exchanges
- Inventory questions
- System troubleshooting
This helps reduce the burden on your internal staff while improving customer satisfaction for students and faculty alike.
Scalable Call Center Solutions for Every Campus
From small community colleges to multi-campus universities, MAI Voice can scale our education call center services to meet your needs. Our infrastructure supports institutions with thousands of students while maintaining the flexibility to provide highly personalized support.
Ready to Transform Your Student Experience?
Whether you’re seeking to increase enrollment, streamline bookstore operations, or provide better support during peak times, MAI Voice is here to help.
Partner with a leading education call center that understands the needs of students, faculty, and staff. Contact us today to learn how our education answering service can support your institution year-round.